What is delivered
A TickTick purchase is a one-time digital service. Each whole US dollar buys one hour on a public listing’s countdown clock. After Stripe confirms payment, the purchased time is automatically added and begins running continuously. There are no physical goods, shipping, returns, or recurring charges.
Canceling before payment
You can leave or cancel Stripe Checkout before completing payment. If checkout is canceled before confirmation, no time is credited and no charge is made by TickTick.
Refund eligibility
Contact us if you were charged twice, charged an incorrect amount, or did not receive the purchased time because of a TickTick error. Once digital leaderboard time has been correctly credited and has begun running, the purchase is generally final because fulfillment starts immediately.
We review other requests fairly on a case-by-case basis, including requests involving a material service outage. Nothing in this policy limits refund or cancellation rights that cannot be waived under applicable law.
How to request help or a refund
- Email hello@ticktick.lol within 14 days of the charge.
- Include the account email, charge date and amount, and a description of the problem. Do not send a full card number.
- We will acknowledge the request and may ask for the Stripe receipt or Checkout Session reference.
Approved refunds are returned to the original payment method. Banks and card issuers commonly take 5–10 business days to post a refund after Stripe processes it.
Disputes and chargebacks
Please contact us first so we can investigate and resolve billing or delivery problems quickly. This request does not remove or restrict any right you have to dispute a charge with your card issuer. We may provide Stripe and the card network with the checkout, fulfillment, account, and support records relevant to a formal dispute.
Removed listings
A listing removed because it violates the Terms of Service is not normally eligible for a refund. We will still correct duplicate or incorrect charges and honor rights required by law.
Customer service
Email hello@ticktick.lol for purchase, cancellation, refund, or dispute questions.